Transparency & Help Desk

Frequently Asked Questions (FAQs)

Everything you need to know about booking with SJT Tours & Travels Pvt. Ltd. We maintain 100% transparency with zero hidden charges, zero online advance payment, and clear per-KM billing.

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Clear Answers to Common Questions

Have a question before booking your journey? Click on any question below to see detailed answers, or message us directly on WhatsApp for immediate support.

Zero Online Advance Required! At SJT Tours & Travels, you do not need to enter credit cards or make online pre-payments. Simply submit your travel itinerary using our website form or WhatsApp us at +91 99009 75920.

Our operations team confirms your booking with driver and vehicle allotment details instantly. You only pay after your trip is safely completed directly to the chauffeur or through UPI/Bank transfer.

Our per-KM tariff includes the vehicle rental, fuel (diesel/petrol), and professional chauffeur service.

  • Driver Day Bata: Rs. 350 - Rs. 600 per calendar day (depending on vehicle size from Sedan to 50-Seater Coach).
  • Tolls & Parking: Payable at actual Fastag tolls and destination parking counters as incurred.
  • Interstate State Tax (if crossing state borders): Paid at actual RTO border checkposts (e.g., entering Tamil Nadu, Kerala, Andhra Pradesh, or Goa).
  • No Hidden Costs: Clean transparent odometer readings from start hub to return.

As per standard South India commercial transport guidelines, outstation trips operate on a per-calendar-day minimum KM slab:

  • Sedans & SUVs (Etios, Ertiga, Innova Crysta): 250 KM per calendar day.
  • Tempo Travellers (12, 17, 20 Seater): 300 KM per calendar day.
  • Mini Buses (21, 25 Seater): 300 KM per calendar day.
  • Luxury 50-Seater Coaches: 350 KM per calendar day.

If your total trip distance exceeds the cumulative minimum allowance (e.g. 3 days × 300 KM = 900 KM), extra distance is billed purely at the agreed vehicle per-KM rate.

Yes! All our Tempo Travellers and buses are fitted with high-capacity dual roof air conditioning.

Safety Note: During exceptionally steep hair-pin curve ascents on mountain ghat roads, chauffeurs may temporarily switch to high blower mode for 10-15 minutes to preserve full engine torque and passenger safety as mandated by RTO mountain driving standards. As soon as the steep gradient levels out, air conditioning is immediately re-engaged.

Absolutely! We encourage complete transparency. Simply WhatsApp our operations team at +91 99009 75920 and request real photo walkarounds or live video clips of the available vehicle registration and seating arrangement. You can also visit our registered hub at Sharanappa, # 101 1st main 4th cross BGS Layout near narasappa cricle Thotadaguddadahalli Nagasandra post Bangalore 560073 to inspect the fleet in person.

Every SJT driver undergoes thorough background checks, identity verification, and medical fitness screenings. Our drivers carry commercial yellow-badge licenses and have a minimum of 7+ years of experience navigating South India highways, Western Ghats, and city corridors.

They are well-versed in Kannada, English, Hindi, and Tamil, ensuring smooth communication throughout your holiday or corporate commute.

SJT Tours & Travels Pvt. Ltd. provides dedicated employee transport mobility attachments for tech parks and IT enterprises (including companies like Accenture, Dell, Wipro, IBM, and HP).

  • Contract models: Monthly fixed retainers or per-trip roster billing.
  • Safety compliance: AIS-140 GPS tracking, panic SOS alarms, seatbelt sensors, female employee escort security protocols.
  • Billing: Automated digital trip sheets, monthly consolidated GST invoices, and 15-30 day corporate credit terms.

Because our fleet undergoes stringent preventive maintenance before every highway departure, breakdowns are exceptionally rare (<0.05% incident rate).

However, to guarantee your peace of mind, SJT maintains an active 24/7 South India emergency replacement network across Karnataka, Tamil Nadu, Kerala, and Andhra Pradesh. In any unexpected event, an equivalent standby vehicle is dispatched immediately from the nearest regional junction at no additional cost to you.

Driver night allowance (Rs. 350 - Rs. 500) applies only when the vehicle is driven between 10:00 PM and 6:00 AM. If your journey concludes before 10:00 PM, no night allowance is billed.

We understand that plans can change. Since we do not take any online advance payment, there are no cancellation penalty fees if you inform us at least 6 hours prior to your scheduled pickup time. Rescheduling to a different date is free of charge subject to vehicle availability.

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Still have a question or specific requirement?

Our 24/7 Bangalore operations team is ready to answer questions regarding customized packages, multiple pickup points, or corporate RFPs.

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